FAQs
What types of caps does Alethia Apparel specialize in?
Alethia Apparel specializes in stylish and durable caps. Our top-selling products, such as the Alethia Snap Back and Alethia Snap Back Cap, offer a blend of classic design and modern craftsmanship, making them versatile accessories suitable for various occasions.
What is Alethia Apparel's return policy?
Alethia Apparel has a 30-day return policy. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please contact us at Info@alethiaapparel.com for any return questions.
What should I do if I receive a defective, damaged, or wrong item?
If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.
Can I exchange an item?
Yes, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
What is the shipping time for Alethia Apparel?
The processing time for orders is usually 1-3 business days. The total delivery time includes the processing time and shipping time. Shipping rates and times vary depending on the destination and weight of the package. Please refer to our Shipping Policy for more details.
How can I track my order?
You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. You can log into your account on our website and click on "My Order" to review your order status and obtain a tracking number. Please note that it may take a few days for the tracking number to become active on the courier's system.
Do I need to pay for importing fees, duties, or VAT?
No, our customers do not need to pay for importing fees, duties, or VAT (Valued Additional Tax).
How long does it take to receive a refund?
We will notify you once we've received and inspected your return. If your return is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
How can I contact Alethia Apparel for further inquiries?
If you have any further questions, please contact our customer services at Info@alethiaapparel.com.